Privacy Policy

Introduction

The XoomBox provides technology solutions designed to help hotels, resorts, restaurants, and other hospitality businesses manage customer relationships, leads, communications, reservations, marketing activities, integrations, automation, analytics, and other business operations.

This Privacy Policy explains how The XoomBox collects, uses, stores, protects, and shares information when you access our website, use our platform, communicate with us, request a demo, submit an enquiry, or otherwise interact with our services.

We are committed to handling personal information responsibly and implementing appropriate measures to protect information entrusted to us.

Information We Collect

We may collect information that you provide directly to us, information generated through your use of our services, and limited technical information collected automatically.

Information You Provide

• Name and contact details.
• Email address and phone number.
• Company, hotel, resort, restaurant, or business information.
• Information submitted through enquiry or contact forms.
• Account and profile information.
• Support requests and communications with our team.
• Information you choose to provide while using the platform.

Information Collected Automatically

• IP address.
• Browser and device information.
• Operating system.
• Pages visited and actions performed.
• Login and session information.
• Usage statistics and diagnostic data.

How We Use Your Information

We may use information collected through The XoomBox to provide, maintain, improve, secure, and support our services.

• Provide access to The XoomBox platform and services.
• Manage accounts, enquiries, leads, and customer relationships.
• Respond to demo requests and support enquiries.
• Enable communication and automation features.
• Provide integrations requested by customers.
• Improve platform functionality and user experience.
• Monitor performance and troubleshoot technical issues.
• Send service-related notices and important updates.
• Prevent fraud, misuse, unauthorized access, or security threats.
• Comply with applicable legal and regulatory requirements.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyze website usage, improve performance, and understand how visitors interact with The XoomBox.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services & Integrations

The XoomBox may integrate with third-party platforms and services such as property management systems, communication providers, social media platforms, cloud calling solutions, analytics tools, payment or booking systems, and other hospitality technologies.

When you choose to connect a third-party integration, certain information may be exchanged with that provider as required to deliver the requested functionality.

Third-party services operate under their own privacy policies and terms. We recommend reviewing those policies before enabling or using an external integration.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, meet contractual obligations, enforce agreements, and comply with applicable legal requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include access controls, secure infrastructure, authentication mechanisms, monitoring, backups, and other security practices appropriate to the nature of the information processed.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your information where applicable.
• Opt out of non-essential marketing communications.

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

International Data Transfers

The XoomBox may work with customers, technology partners, and service providers located in different countries. As a result, information may be processed or stored outside the country in which it was originally collected.

Where required, we take appropriate steps designed to ensure that such transfers are handled in accordance with applicable data protection requirements.

Children's Privacy

The XoomBox is intended for businesses and hospitality professionals and is not designed for use by children. We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the revised version will be published on this page and the "Last updated" date will be changed accordingly.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, you can contact us at: